Contact YuriLink

Different questions reach the right person by different routes. Picking the right one saves you a round trip.

Order and delivery help

Questions about a specific order are answered fastest by the store that sent it. Open the order in My account → Orders and use Message store. Messages appear in your account and the store is notified.

This is the quickest route for anything about a specific parcel: stock, delivery timing, a wrong item, or a change of address before dispatch.

Selling on YuriLink

Questions about opening a store, verification or payouts. Existing stores can raise a support thread directly from the seller dashboard under Messages.

Anything else

Account problems, reporting a listing, or a question the FAQ does not cover.

Reporting a security problem

If you believe you have found a vulnerability, report it before disclosing it publicly, and please do not test against other people's accounts or orders.

YuriLink will never ask you for your password, your sign-in code or your mobile banking PIN — not by phone, not by email, not in chat. Anyone who does is not from YuriLink.

Contact YuriLink directly

For anything the routes above do not cover — a complaint, a press or

partnership enquiry, or a question about your data — email

support@yurilink.com.

Include your order number if your question is about an order. It is the

fastest way to get a specific answer rather than a general one.

Replies normally arrive within one working day.