Contact YuriLink
Different questions reach the right person by different routes. Picking the right one saves you a round trip.
Order and delivery help
Questions about a specific order are answered fastest by the store that sent it. Open the order and use Message store.
Go to my ordersSelling on YuriLink
Questions about opening a store, verification or payouts. Existing stores can also raise a support thread from the seller dashboard.
Apply to sellAnything else
Account problems, reporting a listing, or a question the help centre does not cover.
Read the FAQMessaging a store directly
Every store on YuriLink can be messaged from its product pages and from any order you have placed with it. Messages appear in your account under Messages, and the store is notified. This is the fastest route for anything about a specific parcel: stock, delivery timing, a wrong item, or a change of address before dispatch.
Open my messagesReporting a security problem
If you believe you have found a vulnerability in YuriLink, report it before disclosing it publicly, and please do not test against other people's accounts or orders.
YuriLink will never ask you for your password, your sign-in code or your mobile banking PIN — not by phone, not by email, not in chat. Anyone who does is not from YuriLink.
Business details
To be completed before launch
Registered trading name, business address, support telephone number, support email address and trade licence number belong here. They are a trust signal for customers, a ranking signal for search engines, and a requirement of several payment providers.