Returns and refunds

How a return works

1. 1. Request it. Open the delivered order, choose Request a return and give a reason.
2. 2. The store reviews it. Returns are handled by the store that sent the item, since they hold the stock.
3. 3. Send the item back. Once approved, the store confirms where to send it.
4. 4. Refund. Issued to your original payment method once the item is received.

Before you request

• A return can only be started after the shipment is marked delivered. Before that, cancel it instead.
• Each shipment is returned separately — an order from three stores is three decisions.
• Individual stores may set their own conditions on used or opened items. Check the product page, or message the store.

Common questions

How do I return something?

Open the delivered order and choose Request a return, giving a reason. The store reviews the request. Once approved and the item is returned, the refund is issued to your original payment method.

How long do refunds take?

A refund is issued once the store approves the return and receives the item. For mobile financial services the money is sent back to the number you paid from; for cash on delivery YuriLink arranges the refund with you directly.