Terms of service

1. What YuriLink provides

YuriLink operates a marketplace. It does not own or sell the products listed on it. Each order is a contract between the shopper and the independent store fulfilling it; YuriLink provides the platform, collects payment and settles funds to the store.

2. Accounts

You must give accurate details and keep your password confidential. You are responsible for activity under your account. Accounts may be suspended for fraud, abuse of other users, or repeated breach of these terms.

3. Orders and pricing

Prices and availability are set by each store and can change. Placing an order is an offer to buy; the contract forms when the store confirms it. If an item turns out to be unavailable after payment, the order is cancelled and refunded.

4. Payment

YuriLink accepts bKash, bank transfer and cash on delivery. For bKash and bank transfer you send the order total to the account shown at checkout and upload a photo of the confirmation or deposit slip; nothing is typed. On a cash on delivery order, where a delivery charge applies that charge is paid the same way when you place the order, and the rider collects the goods only — the order is not dispatched until that advance is verified, and delivery that is free has nothing to pay in advance. Uploading an image that is altered, or that belongs to a payment you did not make, is fraud and will result in suspension. A payment YuriLink cannot verify does not cancel your order — you are told why and can send better proof.

5. Obligations of stores

Stores must hold a valid trade licence, list only goods they are lawfully able to sell, describe them accurately, dispatch within the stated time, and handle returns in line with the published policy. Listings may be removed and stores suspended for breaching this.

6. Returns, refunds and replacements

A return may be requested after a shipment is delivered, within the published return window. A return that blames the store — damaged, wrong or not as described — must include a photograph of the problem; without one it cannot be assessed and will be refused. The store then either refunds you or, where the fault is theirs, sends a replacement at their own cost; that choice is made once, when the return is accepted. Delivery follows one rule: whoever caused the return pays for the moving. Where the fault is the store's, the delivery you already paid is refunded and the store bears the return courier. Where you have changed your mind, the original delivery is not refunded and the return courier charge is deducted from your refund; that charge is half the original delivery fee, which is the courier's own rate for carrying back a parcel that arrives intact and as described, and YuriLink adds nothing to it. Every figure is computed by YuriLink from what was actually charged and is shown before any money moves. YuriLink books the courier for both journeys — the collection from you and, on a replacement, the delivery back out — so you never arrange a return courier yourself or pay one at the door; the cost is settled with the store afterwards. A refund is paid to an account you nominate, because YuriLink holds none for you: payments arrive as an uploaded photo or as cash at the door. Refunds are issued only after the store confirms the goods are physically back and you have given an account to send them to.

7. Commission and settlement

Commission is charged per item against its category rate and deducted before settlement. Earnings from a delivered order clear a holding period covering the return window before becoming available to withdraw.

8. Prohibited use

Do not use YuriLink to sell unlawful goods, to impersonate another person or business, to scrape or overload the service, to attempt to access accounts or data that are not yours, or to harass other users through messaging.

9. Content you submit

Reviews, product listings, images and messages remain yours, but you grant YuriLink the right to display them on the platform. Content that is unlawful, misleading or abusive may be removed.

10. Limits of responsibility

YuriLink is responsible for operating the platform. It is not the seller of record and cannot guarantee the quality of goods listed by independent stores, though it will act on reports of misrepresentation and mediate disputes.

11. Changes

These terms may change. Material changes will be announced on the platform before they take effect.