Help centre
Answers to the questions we get most often about buying and selling on YuriLink.
Payments
- How do bKash, Nagad and Rocket payments work on YuriLink?
- Choose your mobile financial service at checkout. Send the order total to the YuriLink merchant number shown, then submit the number you paid from together with the transaction ID. The YuriLink finance team reconciles this against the merchant statement and confirms your order.
- Is cash on delivery available everywhere in Bangladesh?
- Cash on delivery is available on most orders. You pay the courier in cash when your parcel arrives, and the order is marked paid automatically on delivery.
Delivery and tracking
- Why is my order split into several shipments?
- YuriLink is a multi-vendor marketplace. When your cart contains items from more than one seller, each seller ships separately, so each shipment has its own status and its own courier tracking number.
- Where do I find my tracking number?
- Sign in, open My account, then Orders, and select the order. Each shipment shows its courier, tracking number and full status history from confirmation through to delivery.
Returns and refunds
- How do I return an item?
- Open the delivered order and choose Request a return, giving a reason. The seller reviews the request. Once approved and the item is returned, the refund is issued to your original payment method.
Selling on YuriLink
- What do I need to register as a seller?
- A trade licence with its number and expiry date, a national ID or passport, and payout details — a bKash or Nagad number, or a bank account. Documents are reviewed by the YuriLink team before your store goes live.
- How is commission calculated?
- Commission is worked out per item against that item's category rate, then summed for the order. Sellers can see the exact commission and net earning for every order in the seller dashboard.