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YuriLink

Frequently asked questions

If your question is about a specific order, messaging the store directly from the order page is usually quickest.

Ordering

Do I need an account to order on YuriLink?
Yes. An account lets you track each shipment, keep delivery addresses, request returns and message a store directly about an order. Creating one takes an email address and a password.
Why did my order split into several shipments?
YuriLink hosts many independent stores. When your basket holds items from more than one store, each store ships its own parcel, so each gets its own status and its own tracking number. You pay once at checkout.
Can I change or cancel an order after placing it?
You can cancel a shipment while it is still Pending, Confirmed or Processing. Once a store marks it Shipped it is with the courier and must be handled as a return after delivery. Message the store directly if you need to change an address quickly.
How do the “buy 2, get 1 free” offers work?
Add enough of the qualifying items to your basket and the cheapest of them is not charged for. There is no code to type and nothing to tick — the free one is chosen for you at checkout. The seller sets both numbers, so some offers are buy 1 get 1 and others are buy 3 get 2; the product page says which, and the basket tells you if you are one item short. Sellers can leave particular products out of any offer, so an item with no offer badge is one they excluded.

Payments

Which payment methods does YuriLink accept?
bKash, bank transfer and cash on delivery. Card payments are not yet available, and Nagad and Rocket are not accepted. On cash on delivery, where a delivery charge applies it is paid up front by bKash or bank transfer and the rider collects the goods only.
How does paying by bKash or bank transfer work?
Choose the method at checkout and send the order total to the account shown. Then upload a photo of the confirmation or deposit slip — nothing is typed, because the photo already shows the sender, the reference and the amount. YuriLink's finance team checks it against the statement and confirms your order. A rejected payment never cancels the order: you are told why and can send better proof.
When is a cash on delivery order marked paid?
Automatically, the moment the shipment is marked delivered. You pay the courier in cash when the parcel arrives.
Will YuriLink ever ask me for a code or a password?
No. YuriLink will never ask for your password, your sign-in code or your mobile banking PIN by phone, email or chat. Anyone who does is not from YuriLink.

Delivery and tracking

How do I track my parcel?
Sign in, open My account, then Orders, and select the order. Each shipment shows its courier, tracking number and full status history from confirmation through to delivery.
How long does delivery take?
Delivery time is set by the store and the courier it uses, and varies by destination within Bangladesh. The store can give you an estimate — message them from the order page.

Returns and refunds

How do I return something?
Open the delivered order and choose Request a return, giving a reason. If the item arrived damaged, wrong or faulty, add a photo showing the problem — that photo is what decides who pays, so a request without one cannot be accepted. The store reviews the request and either refunds you or sends a replacement.
Who pays the return delivery charge?
Whoever caused the return. If the item arrived damaged, wrong or not as described, the store pays the return courier and you also get back the delivery charge you paid originally — the return costs you nothing. If you simply changed your mind, the return courier costs half the original delivery charge and is deducted from your refund, and that original delivery charge is not returned, because the courier was paid to make both journeys. The half is the courier's own rate for carrying back a parcel that arrives intact and as described; YuriLink adds nothing to it. The exact amount is shown on the return before you confirm it.
Do I have to arrange the courier myself?
No. YuriLink books the courier that collects the item from you and sends you the tracking number, the same way the original delivery was arranged. You do not deal with the store directly and you do not pay a courier at the door.
Can I get a replacement instead of a refund?
Yes, when the fault is the store's — damaged, wrong or faulty. The store sends the same product again at its own cost, including both courier journeys, and you have nothing extra to pay. A replacement is not offered for a change of mind: return the item for a refund and place a new order instead.
How do I get my refund, and where does it go?
You tell us. As soon as the store accepts the return, your order page asks which bKash, Nagad, Rocket or bank account to send it to — we do not have one on file, because you paid by uploading a photo or in cash at the door. The money goes out once the store confirms the item is back with them. You can correct the details any time before it is sent.
How long do refunds take?
A refund is sent once the store confirms the item is back and you have given us an account to send it to. The money goes to the account you named rather than back the way you originally paid — cash on delivery leaves nothing to reverse.
Can I track the item I am sending back?
Yes. Once YuriLink books the return courier, its name and tracking number appear on the return, in the same place as the original delivery. A replacement gets its own tracking number when it is sent.

Your account

I've forgotten my password. What do I do?
Use the Forgotten your password link on the sign-in page. Enter your email address and YuriLink sends a six-digit code. Entering it lets you set a new password, and signs you out of every other device as a precaution.
What is two-factor authentication and do I need it?
It emails you a code each time you sign in, so a stolen password alone is not enough to reach your account. It is required for stores and YuriLink staff, and optional but recommended for shoppers. Turn it on under My account, then Security.

Selling on YuriLink

Who arranges the courier?
YuriLink does, on every order. You accept the order and pack it; YuriLink books a courier and sends you the tracking number; the courier collects the parcel from your address and delivers it to the customer. You do not book anything and you do not drop anything off. Have the parcel packed and ready within two working days of accepting the order — you will be notified the moment the courier is booked, and the courier's own label and tracking number come with it. YuriLink no longer prints a separate slip: one parcel carries one piece of paper and it is the courier's.
How do I open a store on YuriLink?
Apply at the Sell on YuriLink page with your trade licence, national ID or passport, and payout details. The YuriLink team reviews your documents, and once approved you can list products and manage orders from the seller dashboard.
How much does YuriLink charge?
Commission is set per product category and calculated per item, then totalled for the order. Your exact commission and net earning are shown against every order in the seller dashboard.
When do stores get paid?
Earnings from a delivered order are held for a short clearance period covering the return window, then become available to withdraw to bKash, Nagad or a bank account.
Can I give my staff access to my store?
Yes. Create staff accounts from the seller dashboard and grant only the permissions each person needs — products, inventory, orders, promotions, finance reports or review replies, each granted separately.
How much commission does YuriLink take?
Commission is charged per item against that item's category rate and deducted before settlement, so what you see as **You earn** in the seller dashboard is what reaches your account. The rate is shown on every order, and the finance page breaks each period down as sales, less commission, less refunds.
When can I withdraw my earnings?
An earning is created when an order is marked delivered, then held for a clearance period covering the return window before it becomes withdrawable. Your finance page shows four figures separately: available now, still clearing, already paid out, and earned all time.
Who pays the delivery charge on a return?
It depends on the reason. If the item arrived damaged, wrong, or not as described, the delivery charge is refunded to the customer along with the goods. If the customer simply changed their mind, it is not — the courier was paid either way. You are shown which reason was given when the return arrives.
What happens to my earning when an order is refunded?
The earning is reversed, and YuriLink's commission on it is reversed at the same time — the platform does not keep a cut of a sale that was undone. Stock goes back on sale only if you mark the returned item resellable.
Who sets the delivery charge?
YuriLink does. Every parcel is priced from one weight-based rate card and YuriLink books and pays the courier, so a store no longer sets its own delivery rate — that changed when YuriLink took over booking. What you can still do is give delivery away: create a free delivery offer in Promotions, on your whole shop, a category or chosen products, and the charge comes off your earning at settlement. That way the giveaway is recorded and you can see what it cost you.
How do I add staff to my store?
Store → Staff. Each person gets their own sign-in and only the permissions you grant: products, inventory, orders, promotions, finance reports, staff, store profile, review replies. Remove access the day someone leaves — you are responsible for what your staff accounts do.
Why is my product not showing on the storefront?
Most often it is awaiting review. New stores have listings checked before they publish; once your store has a clean approval record, new listings go live instantly. Other causes: the product is inactive, it has no variant, or your store is not approved yet. The product page tells you which.
How do I contact YuriLink about my store?
Use **Support** in the seller dashboard for anything about your store, payouts or a listing decision — it reaches YuriLink staff directly and keeps the history with your account. For anything else, email **support@yurilink.com**.
Frequently asked questions | YuriLink